Privacy and Cookie Policy

1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2    By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

2.1   We may collect, store and use the following kinds of personal information

(a)    information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;

(b)    information that you provide when completing your profile on our website including your name, gender, date of birth;

(c)    information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address;

(d)    information relating to any purchases you make of our goods or any other transactions that you enter into through our website including your name, address, telephone number, email address and card details;

(e)    information that you post to our website for publication on the internet including your user name, your profile pictures and the content of your posts;

(f)    information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication; and

(g)    any other personal information that you choose to send to us.

2.2    Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2    We may use your personal information to:

(a)    administer our website and business;

(b)    personalise our website for you;

(c)    enable your use of the services available on our website;

(d)    send you goods purchased through our website;

(e)    send statements, invoices and payment reminders to you, and collect payments from you;

(f)    send you non-marketing commercial communications;

(g)    send you email notifications that you have specifically requested;

(h)    send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i)    send you marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j)    provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(k)    deal with enquiries and complaints made by or about you relating to our website;

(l)    keep our website secure and prevent fraud; and

(m)   verify compliance with the terms and conditions governing the use of our website.

3.3    If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4    Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5    We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.6    All our website financial transactions are handled through our payment services provider, sagePay. You can review the provider's privacy policy at ( http://www.sagepay.co.uk/policies/security-policy ). We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.7    Some of your data is processed by Google Analytics, this is a commonly used system which will record information about users that visit a website. No personally identifiable information is recorded by this system. You can find out more about Google Privacy Policy at www.google.com/intl/en/analytics/privacyoverview.html

4. Disclosing personal information

4.1    We may disclose your personal information to any of our employees, insurers, professional advisers, insofar as reasonably necessary for the purposes set out in this policy.

4.2    We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)    to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and

(e)    to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.3    Except as provided in this policy, we will not provide your personal information to third parties.

5. Security of personal information

5.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

5.2    We will store all the personal information you provide on secure (password- and firewall-protected) servers provided by fasthosts.co.uk.

5.3    All electronic financial transactions entered into through our website will be protected by encryption technology provided by the sagePay gateway.

5.4    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

5.5    You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

6. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights

7.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)    the payment of a fee currently fixed at GBP 10; and

(b)    the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2    We may withhold personal information that you request to the extent permitted by law.

7.3    You may instruct us at any time not to process your personal information for marketing purposes.

7.4    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

8. Third party websites

8.1    Our website includes hyperlinks to, and details of, third party websites.

8.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Updating information

9.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

10. Cookies

10.1  Our website uses cookies.

10.2  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

10.3  Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

10.4  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10.5  We use both session and persistent cookies on our website.

10.6  The names of the cookies that we use on our website, and the purposes for which they are used, are set out below

(a) Magento Standard Cookies;

 CART

The association with the customer's shopping cart.

CATEGORY_INFO

Stores the category info on the page to load pages faster.

COMPARE

The items in the customer's Compare Products list.

CUSTOMER

An encrypted version of the shopper's customer ID.

CUSTOMER_AUTH

Indicates if the customer are currently logged in to the store.

CUSTOMER_INFO

An encrypted version of the shopper's customer group.

EXTERNAL_NO_CACHE

Indicates if caching is disabled or enabled.

FRONTEND

The customer's session ID.

GUEST-VIEW

Determines if guests can edit their orders.

LAST_CATEGORY

The last category visited by the shopper.

LAST_PRODUCT

The most recent product viewed by the shopper.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates if the cache can be used to store information.

PERSISTENT_SHOPPING_CART

A link to information about the shopper's cart and viewing history.

RECENTLYCOMPARED

Items recently compared b the shopper.

STF

Information on products the shopper has emailed to friends.

STORE

The store view or language chosen by the shopper.

USER_ALLOWED_SAVE_COOKIE

Indicates if the shopper allows cookies to be saved.

VIEWED_PRODUCT_IDS

The products recently viewed by the shopper.

WISHLIST

An encrypted list of products added to the shopper's wishlist.

WISHLIST_CNT

The number of items in the shopper's wishlist.

 

(b) Google Analytics Cookies;

 _utma

 dentifies shoppers and sessions.

_utmb

Determines new sessions/visits.

 _utmc

Determines if the shopper is in a new session/visit.

_utmz

Saves the traffic source or campaign that explains how the shopper reached your site.

 

10.7  Most browsers allow you to refuse to accept cookies; refer to your browsers help menu fo advice.

10.8  Blocking all cookies will have a negative impact upon the usability of many websites icluding this one.

10.9  If you block cookies, you will not be able to use all the features on our website.

10.10 You can delete cookies already stored on your computer;  refer to your browsers help menu fo advice.

10.11 Deleting cookies will have a negative impact on the usability of many websites.

11. Our details

11.1  This website is owned and operated by Jonathan Sparks trading as FURZU.co.uk

11.2  Our principal place of business is at Chywarveneth, New Mills Lane, Truro, TRE1 3EB.

11.3  You can contact us:

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website from time to time; or

(d)    by email, using the email address published on our website from time to time.

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